A Special Thank you… Community Care Ambulance’s Essential Workers

A Special Thank you… Community Care Ambulance’s Essential Workers


CCA Essential Workers

Community Care Ambulance (CCA) is a not-for-profit organization created to serve the mobile healthcare needs of multiple healthcare systems and communities in Northeast Ohio.

Each and every CCA staff member is an Essential Worker

  • The Clinicians who bravely apply their clinical and customers service skills in the field to combat the COVID-19 pandemic – Paramedics, AEMTs, & EMTs
  • Other trained and skilled staff who transport patients to attend their healthcare appointments – Wheelchair Technicians and Shuttle Drivers
  • The support staff who make it all possible –
    • Mechanics who keep the wheels turning for CCA’s care givers to safely and dependably transport patients
    • Business Development/Customer Service who ensure CCA’s customer’s needs are met
    • Communication Center staff who dispatch the calls, at times in emergent situations providing skilled Emergency Medical Dispatching 
    • Compliance, Quality Assurance and Education staff ensuring protocol compliance and ongoing staff training and development
    • Revenue Cycle Management who ensure CCA provides caring financial services to CCA patients
    • AP, Payroll and Cost Accounting who ensure CCA staff and vendors who support CCA financial needs are met
    • IT/Data Analysis ensuring CCA has current and well-maintained technology to communicate instantly while analyzing operations to continuously improve
    • Resource Management aligning resources to demand thru effective scheduling and data analysis
    • HR for ensuring staff have what they need when they need it so they can focus on their work in caring for each patient
    • Leadership – Managers and Supervisors who give of themselves thru long hours and challenging situations with the focus to safely serve each patient

CCA Essential Workers – all of your caring and dedicated efforts make a difference in the lives of others – you are an inspiration and you make this world a better place – thank you!!

Special Recognition

Paula Shenal, Operations Manager

Community Care Ambulance’s Operations Manager Paula Shenal’s dedication to the safety and well-being of CCA’s staff is inspiring. CCA staff are on the front lines of the COVID-19 pandemic response and Paula addressed a dire situation to mitigate their risk exposure and subsequently the risk of patients and other care givers as well as their families.

With less than adequate Personal Protective Equipment (PPE), N95 respirator inventory was down to crisis level with only 100 N95 respirators available for staff to use. Paula took the initiative to write letters and make phone calls to all potential suppliers, organizations, and government officials who might be able to help.

As a result of Paula’s extraordinary efforts, CCA N95 respiratory inventory has grown 10x!!

This newly acquired inventory affords CCA the opportunity to cycle the N95 respirators thru a process to extend the life of the N95 respirator while CCA staff in the field have respirators to exchange so they are continuously protected. Awesome job Paula Shenal – your efforts make this world a better place – thank you!!

See Original Gazette Article here

Danny Franks, IT/System Supervisor

Danny Franks works multiple roles for Community Care Ambulance (CCA). Danny is CCA’s Information Technology/Data Analyst Administrator responsible for keeping CCA current with technology that is maintained while applying data analysis toward continuous performance improvement; and, he holds a dual role as a System Supervisor responsible for the allocation of resources responding to patients’ needs in effective mobile healthcare operations.

Danny also is CCA’s Infection Control Officer – always a critical role that is intensified in this pandemic -Danny is effectively leading CCA’s infection control efforts to assure staff are safe. Danny works tirelessly in researching and applying subject matter expertise from Centers for Disease Control and Prevention and CCA’s Medical Direction to create infection control processes and policies and procedures to mitigate risk of exposure to CCA’s valued staff.

Danny is the definition of an Essential Worker for CCA; his efforts are remarkable in delivering desired results of sustaining the safety and well-being of CCA staff – thank you Danny Franks – this world is a better place because of you.

See Original Gazette Article here

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